FSR NextGen 25: The Restaurants Leading a Full-Service Revolution

These elevated chains are ready to redefine the future of full-service dining.



Ambition, innovation, and the relentless pursuit of excellence are the qualities that mark the true trailblazers in the restaurant world. As we cast a spotlight on this year's NextGen 25 brands, we're not just talking about restuarants; we're welcoming a new era in full-service dining. The NextGen 25 movement is redefining hospitality and the very essence of eating out by merging cutting-edge culinary artistry with experiences that resonate and connect with guests. These brands are setting a new benchmark with menus that intrigue and inspire, atmospheres that draw diners into another world, and service that raises the bar for what it means to be truly taken care of.

Whether these brands are at one or 100 units, eyeing the franchise horizon, or courting the next big investors, each brand in our NextGen 25 list brings something unique to the table. Though their growth strategies may differ, the end goal is the same: to revolutionize the full-service restaurant industry.

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12 May, 2024
A Charlotte-based chain will have its name on the Queen City’s latest bowl game. ESPN Events announced Tuesday morning that Famous Toastery will be the title sponsor of the upcoming bowl game in Charlotte. The Famous Toastery Bowl is scheduled for Monday, Dec. 18, at Jerry Richardson Stadium.
12 May, 2024
CHARLOTTE, N.C. (WAVY) — Call it a match made in heaven, call it a coincidence, or call it whatever you want. Old Dominion is in the Famous Toastery Bowl, and the fact that it is the Famous Toastery Bowl is the reason why it’s ironic.
12 May, 2024
October 20, 2023 // Franchising.com // CHARLOTTE, NC – Won Life Brands – parent company of Famous Toastery has been announced as a finalist for The Charlotte Business Journal’s 2023 Best in Human Resources Award. “At Won Life Brands, our commitment to excellence in human resources is unwavering,” said Robert Maynard, Founder and CEO of Won Life Brands. “This recognition serves as a testament to the dedication of our incredible team and we will continue to strive for excellence and innovation in HR, making people's lives better one career at a time."
12 May, 2024
October 30, 2023 // Franchising.com // CHARLOTTE, NC - Won Life Brands, parent company of Famous Toastery, has been announced as a finalist for the Best Places to Work award by The Charlotte Business Journal. The award highlights local employers – big and small – that have perks, practices and policies to attract and keep top talent.
By John Pacinio 12 May, 2024
This is the story of how a 24-unit regional breakfast-and-lunch chain with a marketing staff of two pulled off the title sponsorship of a nationally televised college bowl game … on six weeks’ notice. Stadium renovations forced the move of the 2023 Bahamas Bowl to Charlotte, N.C.—the home turf of Famous Toastery. The chain had recently inked a partnership with NASCAR driver (and 2021 Daytona 500 champ) Michael McDowell, who connected ESPN events with Famous Toastery, according to VP of Marketing Lorna Martinez. And, thus, the Famous Toastery Bowl, which took place on Dec. 18 between Western Kentucky University and Old Dominion University at the University of North Carolina at Charlotte, was born, complete with toast mascot racing at half time, the chain’s first TV ad, and WKU’s victory celebration that featured players with fistfuls of toast, making “toast angels” on the field and throwing slices of bread into the sky. “We are a small bunch when it comes to Famous Toastery,” Martinez said. “You would think that a brand like this has, you know, at least some sort of division of PR or marketing. We’re a marketing team of two … We’re a small group but we all knew we would pull ourselves up by the bootstraps and make this happen. So, I think that’s the beauty of it. It felt like, all right, this is our underdog brand that could, the little engine that could … And, so, there was never a doubt in our minds that, you know, six weeks, let’s just get it done.”  Getting it done included a long punch list, one most sponsors take a year to complete. Among the tasks: Creating a media plan to announce the bowl game, preparing for the coin toss and half-time show, building a 30-second TV spot from scratch, creating a logo, writing radio ads, developing a social media strategy and, perhaps most importantly, figuring out how to capitalize on the Famous Toastery Bowl long after the stadium had emptied.
12 May, 2024
Famous Toastery, with 24 locations, has raised its profile by sponsoring the college football, Famous Toastery Bowl, in Charlotte. Pictured is its Mooresville, N.C. location.COURTESY OF FAMOUS TOASTERY
25 Apr, 2024
Famous Toastery came to Cary’s Waverly Place in 2014, the first of the Charlotte area’s brunch chain to enter the Triangle market.
25 Apr, 2024
When Jason and Michele Serkin moved to South Carolina for Michele’s career as a literacy facilitator, the couple was disappointed to discover the lack of quality breakfast options in the area. So, they decided to be a part of the solution, opening the first ever Famous Toastery franchise. Within six months, the franchisees had made $900,000. Here’s how they did it. Name: Jason and Michele Serkin Franchise owned : Famous Toastery (formerly Toast Café) in Tega Cay, S.C. How long have you owned a franchise? Seventeen months. Why franchising? We wanted the support and guidance of a proven business. What were you doing before you became a franchise owner? I was a stay at home dad and Michele was a literacy facilitator at an elementary school. Why did you choose this particular franchise? Famous Toastery has a great product and we wanted to bring it to our community. How much would you estimate you spent before you were officially open for business? Approximately $500,000. Where did you get most of your advice/do most of your research? We visited many restaurants and we asked people in the area what was their favorite breakfast and lunch place. We then asked ourselves which one stands out to us and is really successful. To us, there was not even a close second to Famous Toastery (then Toast Café). What were the most unexpected challenges of opening your franchise? Hiring employees that are willing and capable of working hard as well as creating an energy to make our service, atmosphere and food stand out. What advice do you have for individuals who want to own their own franchise? Make sure you have a plan and don’t necessarily take the cheapest or easiest way of doing things. Do your research and make sure you’re making the right decision for yourself. You bought a franchise for a reason, so let them guide you and teach you how to be successful. What’s next for you and your business? To make sure we continue to give our customers a great experience on every visit to Famous Toastery. We never want to just be ‘good.’ We strive to be ‘GREAT!’ We plan on opening more locations as well, to bring Famous Toastery to more families in surrounding communities who will enjoy a comfortable and enjoyable breakfast and lunch restaurant with outstanding food and service.
25 Apr, 2024
Rocky road ice cream sandwiches, street-style tacos and falafel all have one thing in common: They are served by a group of restaurants Technomic says are franchisees to watch to 2016. This year, franchising has drawn considerable attention as giants like McDonald’s and Wendy’s double down on refranchising their restaurants. Broadly, the business model enables companies to generate more consistent revenue streams and expand at a rapid clip without raising as much money. Meanwhile, franchisees get to tap in to already-built brand equity and resources. “For those with experience or lack of it in foodservice, getting on board with a franchise allows you to have a system in place to market and operate a business, because most people don’t have a clue,” Technomic President Darren Tristano said in a phone interview. Technomic’s list includes several regional chains that are in the early stage of development — many of which cater to a niche food category. “Overall, they tend to be newer, more contemporary restaurants,” Tristano said. “I think better is the singular theme. These restaurants are striving to a do a better job — with food, service and the experience.” So which restaurants made the cut? CREAM With an eye toward the kid at heart, CREAM sells premium ice cream sandwiches with ice cream flavors like caramel cinnamon chill, and cookie varieties such as snickerdoodle and turtle. Short for “Cookies Rule Everything Around Me,” CREAM is currently awarding area development agreements in the U.S. to qualified multi-unit operators. Right now, the chain has 22 locations in Nevada and California with plans for rapid development. Its goal is to have 120 by the end of 2017. Famous Toastery Founded before toast took an artisanal turn in the last few years, Famous Toastery markets itself as a breakfast and lunch spot with fresh food. Currently only in the Southeast, the chain is looking for franchise partners in New York, Philadelphia, North Carolina, South Carolina, Tennessee, Florida and Virginia. Little Greek Restaurant This Greek fast player just opened its 25th location, most of which are franchise operated. Next year, the restaurant chain plans to open seven more locations serving Mediterranean fare like falafel and gyros. R Taco The Mexican street-style taco joint has one food truck and 10 locations with another set to open in mid-January. Known more for its wings than pizza, Buffalo Wild Wings made a majority investment in the chain last August while it was still known as “Rusty Taco.” To become a franchisee, R Taco requires liquid capital of $750,000 and a net worth of $1.5 million. Initial start-up costs can reach $622,000. Slim Chickens With more than 30 locations dotting the country, Slim Chickens serves fast casual fare including chicken tenders and Buffalo wings. To get a franchise up and running, franchisees can expect to shell out $400,000 to $927,000. Once they sign an agreement, franchisees have one year to open for business. Blaze Pizza The fast-casual pizza segment is one of the most closely watched in all of the industry. Technomic Associate Editor Lauren Hallow described it as a “lucrative opportunity” for franchisees. Blaze has 103 locations and already has franchise agreements in place for large parts of the country — with one exception. It is looking for a multi-unit operator to bring the chain to Seattle.
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